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Epiphany Celebrations - Reception Site

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Tired and Stressed
1 Review
Jul 26, 2009
1) Plumbing was not working properly, (2) air condition was not working properly, (3) a foul odor filled the air, (4) kitchen area was not clean and floor was covered in insects, (5) trash was not emptied from previous events

Upon arrival the venue was not ready. (1) Tables were not set, (2) the owner was doing a tour of the venue during the time I was alloted to decorate, (3) workers did not seem to know the layout, (4) the owner did not seem concerned with the starting time of my event or the time I needed to decorate (5) the workers arrived and (6) flies were swarming throughout the evening.

I contacted Lana Flakes (owner) the day after my event (Sunday, June 21) and expressed my disappointment in her services and the issues I mentioned above. Lana agreed that her workers were late which caused me to have less time to decorate.

Lana agreed to refund half of the venue rental fee and stated the money would be mailed 2 to 3 weeks. She did not state what form of payment the refund would be disbursed.

I received the refund on Jul 15th in the form of a debit card. I paid the total rental fee in cash and would have liked to receive a refund in either a cashier check, money order or cash.

I contacted Lana on Jul. 16 via email and telephone (left a message) informing her I did not want the debit card and asked that she redistribute the funds via cashier check, money order or cash.

Lana did not return my call. I contacted her again on Jul 22nd. In speaking with Lana I explained that the debit card was not a preferred form of payment because I wanted to deposit the funds back into my account. Ms. Lana rudely explained that was her only form of refund and she will not entertain the conversation anymore. I then asked her if she thought it was fair that I paid cash and she gave me a gift card ( that I cannot deposit into my account) She hung up!

I am writing to file a complaint about the horrible services I received from Epiphany Celebrations & Entertainment but also to acknowledge the owner has no respect for clients and I hope no one else will have to go through what I went through.
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Contact info

1924 Calumet St., Suite 100
Houston, TX 77004
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(281) 979-2763
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Service info

Avg Rating  1 Review
Location Type
Equipment
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Parking
Catering
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